Crafting IA and copy for tools that help advertisers measure the impact of their campaigns.

Redefining dashboard search functionality to help merchants find things faster.

Connecting car buyers and dealers through a card-based configurator and chatbot.

A content strategy for chrome.com with new IA, nomenclature, and narrative.

Scoping a chat and voice assistant that integrated with Samsung hardware.

Redesign of the post-stay survey to increase response rates and review quality.